We here at Tidal Rentals understand that our customers have come to expect a great user experience. It can be incredibly frustrating when things don't go as expected and you can't gain access to the things you've paid for. We're happy to help and provide some insight in case you're having trouble.

If you find yourself in this situation, the following could be true:

One of the most important things we can advise customers in this situation is to be patient and wait for the rental to start. You can check your receipt details to confirm the starting time, as the rental period isn't until the stated start date and time. You will have access to the key, download links, and guides when the rental begins.

We hope this article has been able to provide some helpful insight into what to do if you paid for a bot but can't see it anywhere. If you are still having trouble after the rental starts, please don't hesitate to reach out to our customer service team for additional assistance.